Refund and Returns Policy

Refund and Return Policy for Trusty Bee Ltd

Thank you for shopping at Trusty Bee. This Refund and Return Policy outlines our guidelines regarding refunds, returns, and exchanges. By making a purchase from us, you agree to the terms outlined below.

Refunds

We want you to be completely satisfied with your purchase from Trusty Bee. If for any reason you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date.

To request a refund, please contact us at letstalk@trustybee.co.uk with your order number and reason for the refund request. Once your request is received and approved, we will process your refund and issue a credit to your original method of payment within 14 days.

Returns

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

You have 14 days from the date of purchase to initiate a return. To initiate a return, please contact us at letstalk@trustybee.co.uk to request a return authorization. Kindly refrain from dispatching any items until they have been approved. Once your return is authorized, please package the item securely, include a copy of your receipt or proof of purchase and send them to the address provided from our customer support.

Exchanges

If you would like to exchange an item for a different one, please contact us at letstalk@trustybee.co.uk to request an exchange authorization. Once your exchange is authorized, please follow the return instructions outlined above. We will process the exchange once we receive the returned item.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at letstalk@trustybee.co.uk to arrange for a replacement or refund.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at letstalk@trustybee.co.uk

Policy Changes

We reserve the right to update or change our Refund and Return Policy at any time. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically for any updates.